Privacy Policy

For each workspace, the Company is the data controller and OpeEye acts as a data processor on the Company’s behalf. We process data to provide the Service to that Company. If you are an operator or administrator, the Company that issued your login decides what data is collected and for how long it is kept. Questions about your own records should generally go to your employer first.

We collect only what the Service needs to function:

• Account & identity data. Your name, the operator or user code assigned by your Company, your role, the Company you belong to, and — for administrators — an email address and password (stored only as a secure hash).
• Work activity data. Records you create while using the Service: machine logins, job and cycle activity, quantities produced, rejections, pauses, breakdowns, tool and fluid changes, and the timestamps of those actions. This is operational factory data, used to report shop-floor performance to your Company.
• Device & push-notification data. If you enable notifications, we store a push-notification token for your device so we can deliver alerts (for example, a machine breakdown). We also store the server address and Company identifier you configure so the app can connect to the right workspace.
• Technical data. Basic technical information needed to operate and secure the Service, such as the app version and platform (Android/iOS) of your device.

We do not collect your location, contacts, photos, microphone, or advertising identifiers, and we do not use the Service for advertising.

Visitors to our public website (opeeye.com).This paragraph applies only to the marketing website, not to the app or your Company's workspace. To understand how people find us, our own server records the pages you view, the site or link that brought you (including campaign tags on links we send), your device type, browser and screen size, your approximate location at city or state level and your internet provider — looked up from your IP address, which is then discarded and not stored — and whether you scrolled or tapped the page. We set two first-party cookies: ope_vid (a random identifier kept for one year, so repeat visits count as one visitor) and ope_sid (ends after 30 minutes of inactivity). If you send us a demo request, it is linked to those visits. Links and images in emails we send may carry a code that tells us the email was opened or a link was clicked. This information is used only by OpeEye to improve our website and follow up on enquiries; it is not sold or shared for advertising. You can clear or block these cookies in your browser at any time, and ask us to delete any of it by writing to support@opeeye.com.

• To authenticate you and keep your workspace secure.
• To provide the core Service — recording shop-floor activity and showing live machine, job, and performance data to your Company.
• To send operational notifications you or your Company have enabled.
• To maintain, troubleshoot, and improve the reliability of the Service.

We do not sell personal data, and we do not share it with third parties for their own marketing.

Data within a Company’s workspace is visible to authorized users of that same Company (for example, supervisors and administrators) as part of normal operations. We share data with service providers only to run the Service:

• Cloud hosting for our servers and database.
• Expo / push-notification gateways (Expo, Google Firebase Cloud Messaging, and Apple Push Notification service) to deliver notifications to your device.
• Email delivery providers for transactional email such as password resets.

These providers process data on our instructions. We may also disclose information if required by law or to protect the rights and safety of users and the Service.

We keep account and work-activity data for as long as your Company maintains its workspace and as needed to provide the Service. When a Company closes its account, or upon a valid deletion request, we delete or anonymize the associated personal data within a reasonable period, except where we must retain it to meet legal obligations.

Depending on where you live, you may have rights to access, correct, export, or delete your personal data. Because your employer controls the workspace, the fastest route is usually to ask your Company’s administrator. You can also contact us directly using the details below and we will work with your Company to honor valid requests.

Operators and most users do not have a self-service account — logins are issued and managed by the Company. To request deletion of your account and associated personal data, email support@opeeye.com with your Company name and your operator or admin login. We will verify the request with your Company and delete the associated personal data within 30 days, unless we are legally required to keep certain records. You can also raise the request directly inside the app under Settings → Privacy & data.

We protect data in transit using encrypted (HTTPS/TLS) connections, store passwords only as secure hashes, and keep authentication tokens in your device’s protected storage. No system is perfectly secure, but we take reasonable technical and organizational measures to safeguard your information.

The Service is intended for use by employees in a workplace and is not directed to children. We do not knowingly collect personal data from anyone under 16.

We may update this policy from time to time. When we make material changes, we will revise the “Last updated” date above and, where appropriate, notify Companies using the Service.

For any privacy question or request, contact us at support@opeeye.com.